If you are temporarily unable to make your monthly loan payments due to health-related issues, Bondora may be able to help. It’s important to contact us as soon as possible so we can review your situation and offer potential solutions to ease your financial burden during your recovery.
Health issues can affect anyone, and we want to ensure you understand what options are available and how the process works.
What should I do first?
If your health condition affects your ability to meet your payment obligations, please notify us immediately via the customer support contact form.
This allows us to review your situation before additional interest or late fees accumulate.
You may be asked to submit supporting documents, such as a medical certificate or other proof confirming that you are temporarily unable to work or earn regular income.
You can also find instructions on how to change your payment schedule HERE.
What documents do I need to submit?
To properly assess your case, we may ask for one or more of the following:
A medical certificate from a doctor
A hospital discharge summary or treatment confirmation
Proof of temporary incapacity for work
An estimated recovery period (temporary or long-term)
Providing complete information helps us make a faster and more accurate decision.
Please note:
Notifying Bondora alone does not automatically stop interest, late fees, or collection processes.
A formal agreement must be in place.
Can I get help if I already have overdue payments?
Yes. If you already have overdue payments, please contact our support team immediately.
We will review your account and determine whether a restructure or payment arrangement is possible based on your health documentation.
Important things to keep in mind:
A payment holiday or schedule change is not guaranteed; each case is assessed individually.
Contacting us early increases the chances of finding a suitable solution.
How do I contact support?
Use the contact form to send us your request: LINK
Please include a short explanation and any relevant medical documentation.
We are here to help you find the best possible solution during your recovery.